Ordering, Delivery & Installation
Product Support
How long does it take for the product to arrive?It depends on whether we have the product in stock or if it gets shipped directly from the manufacturer. Some products are kept in...
Can I track my order?If you choose standard delivery, you can track your order as soon as a tracking code is available. If you choose delivery with installation,...
The delivered product has damages / flaws.If you receive a damaged product and you notice while the carrier is still present, you can reject the product. Please contact us immediately...
There are parts missing in the delivery (e.g. bolts, shelves etc.).Please contact us immediately so we can send you the missing parts as fast as possible.
Install a safe: Can you help me with the installation of my safe?Yes, for freestanding safes. Safegear offers delivery and installation of your new safe. The cost depends on the safe (weight and size) and the...
Do you install floor safes and wall safes?No. Floor safes and wall safes are cast into concrete in the floor or wall, which is building work that has to be done...
Technical support - How do I send a video by email?Reduce the resolution of your camera before filming: 1) set it to the minimum resolution and 2) lower the frame rate so the video...